Website usage terms and conditions

‘The Company’ (we or us)  - Getty Cleaning Services Ltd

‘The Cleaner’ - The person carrying out cleaning services on behalf of the company.

‘The Client’ (you) - The Person or business to whom the cleaning services are supplied to by the company.

1.             General

1.1           These Terms and Conditions represent an agreement between Getty Cleaning Services Ltd and the Client for the provision of cleaning services by trained and experienced cleaners. 
1.2           The Client agrees that any use of the Company’s services, including placing an order for services by telephone, email or website forms shall constitute the Client’s acceptance of these Terms and Conditions.

1.3           The Company reserves the right without penalty to the agreement, to refuse to carry out work under conditions which it considers dangerous to the health and safety of any of its cleaners working on the premises.

1.4           The Client shall maintain the premises in a safe condition for the work to be carried out and shall comply with its obligations under the Health & Safety at Work (Northern Ireland) Order 1978.

1.5           The Company confirms that it will take steps to safeguard the health and safety of its own cleaners and will train them in the safety policies of the Company.

1.6           Client must ensure that any electrical items they provide must have a valid PAT test.

1.7           Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations.

1.8           Unless otherwise specifically agreed, the Company will not be required to carry out work on Bank Holidays, St. Patricks Day, Easter Monday, Easter Tuesday, May Day, 12th & 13th July, Christmas Day, Boxing Day & New Year’s Day.

2.             Prices & Payment
2.1          All quotations are given by the company following a request by the client and shall remain open to acceptance for a period of 30 days from their date. The quotation provided is an estimate of the time required to clean the premises until 2-3 cleans have been completed.
2.2         The minimum fixed term for this agreement is 12 months, after the expiration of the agreement it will be extended on a continual monthly basis. The agreement can be terminated with 1 months written notice.
2.3        The Company reserves the right to amend the initial quotation, should the clients original requirements change.
2.4        Invoiced amounts shall be due and payable within 30 days from date of invoice. Payment can be made by either BACS or cheque.
2.5        We shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 1.5% per annum above the base rate of the Bank of England.

3.             Performance & Guarantee
3.1          The Company has built its business and reputation by providing its clients with the best possible cleaning service available. Still, the Company realises, that because its cleaners are human beings, they sometimes make mistakes. For this reason, the Company offers you a guarantee. If the Client is not satisfied with the cleaning standard of certain areas, the Company’s cleaner will come back to the Client’s premises and re-clean those areas free of charge. Our guarantee is subject to a complaints notice no later than 24 hours after the completion of the service.
3.2          The Client agrees to allow the Company back to re-clean any disputed areas/items before making any attempts to clean those areas/items himself or arranging a third party to carry out cleaning or repair services with regards to the above. Failure to do so will void our Company Guarantee and we will consider the matter fully settled. If payment has not been received in full or has been stopped by the Client we will immediately refer the account for collection.
3.3          If in our opinion, it is not reasonably practicable for any reason to carry out any of the work we are instructed to carry out, we shall be entitled to refrain from carrying out or completing such work and will consult with you as to what, if any work, is to be undertaken. If requested, we will provide a written explanation as to why any work is not considered to be reasonably practicable.
3.4          If the cost to us of carrying out the work is subsequently increased by reason of increases in the cost materials and/or labour and/or any other factor outside our control, then we shall notify you before undertaking any work to which the increase will apply. If you require us to discontinue the work, you shall only be required to pay us for the work already carried out.
3.5          Late arrival of Company operatives at the service address; The Company endeavours to be on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.

4.             Right to Cancel
The client can cancel the scheduled service by giving no less than 24 hours’ notice in writing.

5.             Refunds
5.1          Refunds will only be issued if:
5.1.1       The client has cancelled a cleaning visit with at least 24 hours’ notice prior to the start of the cleaning visit.
5.1.2       A cleaning operative has not been able to carry out the cleaning due to reasons beyond the Client's control.

6.             Insurance
6.1          The Company shall insure all work it undertakes. The Company’s employer’s, public and product liability insurance covers damages caused by a cleaning operative working on behalf of  the company. All claims are subject to an excess of £250.00 with the exception of water  damage to third party property which is subject to an excess of £500.00.
6.2          The following exclusions apply to any insurance claim;
6.2.1       The first part of any claim (£250 or £500).
6.2.2       Wear and tear, corrosion, gradual deterioration, faulty or defective design, materials or workmanship or operational error.
6.2.3       Pollution, Contamination or Asbestos
6.2.4       Damage to boilers and pressure vessels caused by their own explosion or collapse.
6.2.5       Theft unless by violent and forcible entry or exit.
6.2.6       Theft cover for property in the open.
6.2.7       Storm and flood cover for movable property in the open and for fences and gates.
6.2.8       Damage to property whilst in transit.
6.2.9       Loss following accidental or malicious erasure or distortion of information on computer systems.
6.2.10     Damage from terrorism.
6.2.11     Use of the application of heat (including naked flame) away from our premises.   
6.2.12     Work at or in respect of the High Risk Work above 10m, below 1m, involving Rail, Aircraft or Airports Power Offshore or Petrochemical Station or bulk storage site.
6.2.13     Claims arising from known defects in services supplied by us.
6.2.14     Breach of our professional duty to a third party.
6.2.15     Property in our custody or control other than for premises rented by us and personal effects
6.2.16     Liability for penalties or liquidated damages applying solely because of a agreement.
6.2.17     Punitive, penal or exemplary damages separately identified in a court award.
6.2.18     Pollution or contamination other than caused by a sudden identifiable unintended and unexpected incident.
6.2.19     Any claim caused by or arising from asbestos, avionics or computer virus.

7.             Claims
7.1          While the Company operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted, but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives.
7.2          In case of damage, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement from a Company's source upon payment of cleaning services rendered.
7.3          The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
7.4          No claims shall be entertained if the Client has an outstanding balance aged more than 60 days.
7.5          Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.

8.             Liability
8.1          Except for death or personal injury caused by our negligent acts or omissions we shall only be liable for any loss or damage which is a reasonably foreseeable consequence of a breach of this Agreement.
8.2          You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach or default in the discharge of your obligations.
8.3          Where we need to carry out work on your premises, we will not accept liability for the cost of repairing or replacing parts of your existing system which occurs due to faults in your system unless we have been negligent in not realising that such damage may occur or in the way we did the work.
8.4          Nothing in this Agreement shall exclude or limit the Company’s liability for death or personal injury resulting from the Company’s negligence or that of its employees, agents or sub-contractors.
8.5          The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:
8.5.1       Its failure to carry out its services as a result of factors that are beyond its control. Factors beyond its control include acts of god, floods, severe weather conditions, and inability to gain access to premises, lack of appropriate resources, such as warm  water, electricity, and lighting;
8.5.2       An existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods;
8.6          The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or appropriate heating.
8.7          The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client if the Client has an outstanding balance aged 60 days or more from the date the payment was due.

9.             Supplementary Terms
9.1          If any estimates of how long it will take the cleaning operatives to do the job required are being provided, that is only an estimate based on the average time it takes to clean premises of similar size to the Client's, it being difficult to estimate precisely how long such tasks may take  and that a degree of flexibility may be required.
9.2          The quotation excludes the clearing of debris created by tradesman or building work unless otherwise stated.
9.3          Our cleaners are happy to move small items of furniture. Furniture which has to be moved will be discussed with the client during the consultation to determine what is moved and how.
9.4          The Client shall ensure that all valuables are stored away when work is carried out and that the property is supervised by the Client or his representative at all times during the course of the work. The Company shall not be responsible for the Client’s failure to comply with this obligation. All fragile and highly breakable items must be secured or removed.
9.5          The Client will, so far as possible, clear ledges and desks to facilitate cleaning and preventing paperwork being mislaid.
9.6          The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and  Conditions from time to time and any alterations or additions will apply to new business but not to existing agreements.

10.          Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

11.          Governing Law and Jurisdiction
Parties to this Agreement agree to submit to the exclusive jurisdiction of the courts of Northern Ireland.

12.          Third Party Rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

13.          Changes to Terms and Conditions of Business
We reserve the right to make minor changes to this Agreement from time to time. Any major changes will only be made with your agreement.

1. Privacy Statement 

We are aware that you may have concerns over disclosing information about yourself to us.  

This Privacy Statement explains, amongst other things, what information we collect about you on this website and the reasons for this.  

Our primary aim in collecting personal information is to provide you with information you have asked for e.g. an enquiry.  

2. Information we collect 

Log file information, including IP addresses. You can visit public areas of the site without identifying yourself or providing any personal information  

Tracking IP addresses (the computer's internet address)  

Monitoring how long a user spends on the site and which pages he/she visits - this helps us evaluate the use of different parts of the website  

As a rule, we don't link IP addresses to anything that can identify you, ensuring you can remain anonymous. Nevertheless, we will attempt to use IP addresses to identify a user when we feel it is necessary to protect our services and other users.  

3. Personal data 

Any personal data relating to you gathered by us in the use of our website or during your use of the service will be recorded and only be used in accordance with our Privacy Policy.  

The website uses an enquiry forms to enable you to request information, products and services.  

In some cases you will need to provide us with information such as your name, company name, telephone number and email address- an enquiry.  

Any personal data we collect during registration or otherwise is designed to allow us to provide you with the right kind of information related to your enquiry  

If you register, request further information or contact us we may keep a record of that correspondence and incorporate the information it contains into our database(s), which we will keep secure in accordance with the requirements of the General Data Protection Regulation.  

We will not transfer your personal data to any third parties unless:  

we have your consent to do so  

the third party is our subcontractor or a member of our group of companies, who is processing personal data on our behalf securely and in accordance with our instructions or  

it is otherwise authorised under the General Data Protection Regulation.  

The copyright of the material on this site is held by Getty Cleaning Services Ltd.